Refund policy


Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Non-Returnable Items (Final Sale)

To maintain our quality and safety standards, the following items are Final Sale:

  • Apparel: All clothing items are made-to-order specifically for you. For this reason, we cannot accept returns or exchanges on apparel.

  • Skincare & Wax: For hygiene and safety reasons, any skincare products (including pimple patches) or wax products that have been opened, used, or have a broken safety seal are non-refundable. Photographed proof will be requested.

  • Sale Items & Gift Cards: We do not accept returns on sale items or gift cards.

Return Shipping Fees

Please note that customers are responsible for the cost of return shipping. * If your return is approved, we will provide you with a return shipping label.

  • The cost of this shipping label will vary on weight & sizes of returns. This will be automatically deducted from your final refund amount.

  • Original shipping fees paid at the time of purchase are non-refundable.

Eligibility for Returnable Items

For an item to be eligible for a return (such as unopened skincare or unused accessories):

  1. The item must be in the same condition that you received it: unused, and unopened.

  2. Skincare and wax products must still have the original safety seal intact.

  3. The item must be in its original packaging with all tags attached.

  4. You must provide the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at Jasmine@dewdroplounge.ca.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately at Jasmine@dewdroplounge.ca if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If the refund is approved (item is unopened and in original condition), you’ll be automatically refunded on your original payment method (minus the $10.00 return shipping fee) within 10 business days.

If more than 15 business days have passed since we approved your return, please contact us at Jasmine@dewdroplounge.ca.